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If you want to be successful with your customers, you need to make them feel succesful. It's all about them achieving awesome. This week, Kathy Sierra explains some of the secrets for creating passionate customers. This is an area that Kathy knows well. She has classes on the topic around the world and her writings have been read by many.
Kathy is the co-creator O'Reilly's Head First series and, as you'll learn in her talk, she loves horses.
This work is licensed under a Creative Commons Attribution-Share Alike 3.0 United States License. It was filmed at Google I/O 2009 at the Moscone Center.
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I expected more from you, Kathy. You tried to fit in too much. You seemed surprised at your own slides. Your message was garbled. BLNT.
@Bill C -- totally agree. My first thought when Brady asked if I wanted to do one was, "I suck at this format". I knew that going in, but figured I'll never improve if I don't try again, and it's only five minutes of pain for the audience. As for the "surprised at my slides" -- yes, part of the fun/pain of Ignite is that the slides change without you.
I keep thinking of Ignite as just an abbreviated version of a bigger talk, but it's something completely different, and I'm hoping that if I ever do this again, I'll figure out what that means! In the meantime, it's a great reminder for me about how it feels to do things you REALLY aren't good at.